Policies

RETURN POLICY

We are pleased to allow returns and exchanges within 14 days of receiving your order on all items that have not yet been opened, worn, and/or tampered with. If the main package has been opened, the return and refund will not be accepted, for sanitary purposes. All customers are responsible for their own return shipping costs.

Why do we have such a strict return policy?

Hair extensions are considered a hygienic product. For the safety and reassurance, we provide the best quality material for all our customers. We take matters of hygiene seriously and do not allow opened items to be returned. This is an industry standard, and other suppliers maintain this return policy as well. If the item were received defectively, we ask customers to immediately send a picture with a detailed description to unlimitedextensions@gmail.com we will consider each return on a case-by-case basis. We thank you in advance for understanding and respecting our policy.

Returns only apply to online orders. All in-store purchases are final sale.

We are open for business Monday-Saturday (except holidays) 10:00AM-6:00PM P.S.T
Make sure to double check the information you have entered before you check out such as:

• Your name as it appears on the card
• The Billing address on file with your card issuer.
• Card number
• Card expiration date.
• Card Verification (CID) Number

Note: Credit Cards are pending upon order placement. If we are unable to fulfill our obligation to ship any order we will void the amount to be released back to the card.

Prices, specifications and availability of products are subject to change without notice. Any typographical, photographic or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Destination issues and/or costs will be the responsibility of the customer (i.e. incorrect shipping address, absence of the recipient, duty for international customers, etc.) Orders shipped to PO Box, Hawaii, Alaska, Puerto Rico, American Samoa, Virgin Islands, Guam, Northern Mariana Island, APO and FPO military addresses or any of the USA Territories will be shipped by USPS regular service only.

Note: Your order can be delayed if you leave a note in the comment box like 'no signature required' or 'leave it on the doorstep/garage if no one is home' or 'leave it with our neighbor if no one's home' We do not put those memos on the shipping label.

♦ SIGNATURE

Please make sure someone is available to accept your package as certain orders will be sent with a signature required. Unfortunately, this cannot be determined until the package is ready to ship. We do not take customer requests to waive or process with a signature. You as the customer will be responsible for any fees incorporated during this process if the signature is required (Return to shipper; Address Change; and/or Re-Ship).

♦ SHIPPING DELAYS

Delivery schedule date is not guaranteed for the delays due to insufficient information provided by customer, terrorism, riots, strikes, labor disputes; natural disasters such as: violent storms, earthquake, floods and etc.

Information must be verified first if billing and/or shipping input was incorrect.

Manufacturers may cause delays due to being temporarily closed for unforeseen conditions or holidays.

Your order can be delayed if you leave a note in the comment box like 'no signature required' or 'leave it on the doorstep/garage if no one is home' or 'leave it with our neighbor if no one's home' We do not put those memos on the shipping label.

REFUSED PACKAGES, WRONG ADDRESSES, AND FAILED DELIVERY ATTEMPTS

If a package delivery is returned because UPS, FedEx or USPS made three unsuccessful delivery attempts, wrong address, or customer refused the package and sent back to us for any reason, the returned shipping cost will be automatically deducted from the customer's Store Credit or Refund. If you want your order to be shipped back to you again, you may do so by paying the shipping and handling fee again with a "return to shipper fee" which is the amount you paid for the shipping and handling when you first placed the order.

♦ SALES TAX

We apply sales tax on purchases shipped to California.

♦ IMPORT DUTY & TAXES

Your package may be subject to import duty and taxes once it reaches your country. You, as the importer of the items, must pay additional charges for customs clearance. We cannot predict what the fee amount will be. Customs policies vary widely from country to country; you should contact your local customs office for further information.